Holistic Nutritional Health Care (HNHC) – Privacy and Confidentiality Statement
At Holistic Nutritional Health Care (HNHC), we are committed to providing high-quality, person-centred care while respecting your privacy and confidentiality at all times.
Your right to privacy is recognised, respected, and protected in every aspect of your contact with us.
This statement outlines our ongoing obligations to you regarding how we manage and protect your personal information.
HNHC complies with:
The Privacy Act 1988 (Cth)
The Australian Natural Therapists Association (ANTA) Code of Professional Conduct and Practice for Clinical Nutritionists
The International Strategic Psychotherapists Association (ISPA) Code of Ethics and Professional Conduct for Clinical Hypnosis and Strategic Psychotherapy
The Code of Conduct for Certain Health Care Workers (Community Services Complaints Regulations 2019)
What Is Personal Information and Why Do We Collect It?
Personal Information is information or an opinion that identifies an individual. It includes Health Information, such as details about your physical or mental health, medical history, or wellbeing.
Examples of personal information collected may include:
Full name, date of birth, address, email, and contact number
Medical, nutritional, or psychological history relevant to your care
Lifestyle and health goals, personal preferences, or presenting concerns
Emergency contact details
We collect personal information to provide you with safe, effective, and evidence-based clinical care across Clinical Nutrition, Hypnotherapy, and Strategic Psychotherapy.
Information is collected via:
Client intake forms and interviews
Email, telephone, and in-person communications
Through our practice management system (Halaxy)
With your consent, from other healthcare providers involved in your care
We only collect information that is relevant to your treatment and will always explain why it is being requested and how it will be used.
Third Parties
Where reasonable and practicable, we collect your personal information directly from you.
However, there may be occasions where information is provided by other health professionals (e.g. GPs, specialists, or psychologists).
In such cases, HNHC will take reasonable steps to ensure you are aware of the information shared and its purpose.
Privacy and Our Website
Our website is hosted on an Australian-based server to comply with Australian data storage standards.
Please note that while we take every precaution to protect your personal information, no online data transmission or electronic storage method can be guaranteed as 100% secure.
We strive to use industry-standard measures to protect your data but cannot guarantee absolute security.
Cookies and Analytics
We may use tools such as Facebook Pixel and Google Analytics to help us understand how visitors use our website and to create relevant health and wellbeing content.
These cookies collect anonymous data about page visits and time spent on the site.
You can manage or disable cookies through your browser settings if you wish.
Links to Other Websites
Our website may contain links to other websites.
Please note that HNHC is not responsible for the privacy practices or content of external sites.
We encourage you to review their privacy policies before providing any personal information.
Disclosure of Personal Information
Your personal information will only be disclosed in the following situations:
To prevent or lessen a serious or imminent threat to your life or health, or that of another person
To another healthcare provider or agency, with your consent
When required by law (e.g. mandatory reporting or court subpoena)
With written consent from a person with lawful authority
We will never sell, share, or distribute your information for marketing or non-clinical purposes.
Security and Storage of Information
Your records are securely stored within our Halaxy practice management system, which meets Australian data privacy and security requirements.
All personal and health information is protected from unauthorised access, modification, or disclosure.
When your information is no longer required for the purpose it was collected, we will take reasonable steps to permanently destroy or de-identify it in accordance with ANTA and ISPA standards.
Access to Your Information
You have the right to:
Request access to the information we hold about you
Ask for corrections if you believe information is inaccurate or incomplete
Requests can be made in writing.
For your protection, we may ask for identification before releasing records.
We aim to respond to requests within 14 days.
A small administrative fee may apply for copies of records.
Access may be denied (in part or full) where:
It may cause harm or distress
It may impact the privacy of others
It may interfere with a lawful investigation
It is prohibited by law
Maintaining Accuracy and Quality
We value accurate, up-to-date information to ensure safe and effective care.
Please inform us of any changes to your personal details or health status as soon as possible.
Contact and Complaints
If you have any questions or concerns regarding privacy or confidentiality, please contact:
Kylie Karagich
Holistic Nutritional Health Care (HNHC)
15 Brock Street, Port Adelaide SA 5015
📧 hnhcnutritionist@gmail.com
🌐 www.holisticnutritionalhealthcare.com
If you are not satisfied with our response, you may contact:
Australian Natural Therapists Association (ANTA) – for Clinical Nutrition concerns
International Strategic Psychotherapists Association (ISPA) – for Hypnosis and Psychotherapy concerns
or the Health and Community Services Complaints Commissioner (HCSCC) in South Australia.